FAQs

For the latest Coronavirus (COVID-19) updates and frequently asked questions. Please click here.

Although our call volumes are a little higher than normal right now, we’re constantly improving our response times so you can speak to our Patient Customer Services team quickly. If you prefer, you can also get in touch with us via live chat, which you’ll find in the bottom right-hand corner of any page on this website. We apologise for any delay you may experience.

Transforming
healthcare

Healthcare at Home is the UK’s leading full service, clinical provider of healthcare out-of-hospital, wherever you are, at home, at work and in communities.

A new regulation is now in effect.

GDPR_Icon

This will change the way that your data can be handled by us.

Our privacy promise to you:

  • We keep your data safe and secure
  • We don't sell your data
  • You can review and update your communication preferences at any time

Please click here if you would like to learn more about our Privacy Notice.

People increasingly expect choice in all things. Healthcare is no different.

As a team of specialists, we’re committed to enhancing people’s healthcare experience by providing exceptional clinical services that allow people greater and smarter options for access to healthcare

Recent news

Providing bespoke, safe and effective patient transitions across the country  

In this blog, our head of mobilisation Debbie Shilton explains why Healthcare at Home is best placed to arrange transitions for patients across the U.K.

read more

Annual survey shows high patient satisfaction with our services

In this blog, our Chief Customer Officer, Richard Blyth, updates on the results from our patient satisfaction survey.

read more

Black Lives Matter Statement

We must speak up about causes that matter. At Healthcare at Home, we stand in solidarity as racism is confronted around the World. We recognise Black Lives Matter should not just be a hashtag, it is a movement intended to bring about real change against systemic racism.

read more

We partner with public, pharmaceutical and private providers to deliver services for patients that are essential for sustainable healthcare.

More options to help you manage your health

We’re transforming how you experience healthcare by providing better ways to help you manage your health at any time, in any place.

96

96% of people using our services would recommend Healthcare at Home1

Healthcare at your convenience

With Healthcare at Home, you get the treatment and care you need in your home, at your work or in your local community.

24

24 hours-a-day, 7 days-a-week all-year-round support line, staffed by clinical experts, for people receiving care from Healthcare at Home. For Care Bureau contact information, please refer to your patient information booklet

Patient Welcome Booklet

How does it work? As a new patient at Healthcare at Home, we would like to take this opportunity to explain to you how our service works and the benefits is can offer.

Read our latest Patient Welcome Pack here

We take our responsibilities for your personal health information seriously. Learn more here.

Access to specialists

Our team of highly trained specialists work with thousands of patients, providing high quality clinical care that helps keep people out-of-hospital.

In the most recent review by the Care Quality Commission (CQC), patient reports included: “we always have confidence in whoever comes because they are so professional and know what they need to do”2

Passionate about transforming healthcare

For over 25 years...

...we have delivered the highest standard of clinical care, covering multiple specialities, consistently working smarter to meet your needs. We monitor and report our own performance regularly, requesting patient feedback.

Read our latest Patient Voice report here

We take our responsibilities for your personal health information seriously. Learn more here.

To Get in Touch

Give us a call on: 0333 103 9499

(Monday to Friday 8am to 8pm)

(Weekends & Bank Holidays 8am to 4:30pm)

Chat With Us:

Monday to Friday 8am to 8pm

Weekends & Bank Holidays 8am to 4:30pm

Email us at:

For general enquiries, email hahenquiries@hah.co.uk

Private Consultant Helpline

01283 501359

When the pharmacy is closed, if you urgently need medical help or advice, but it’s not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed at www.nhs.uk

Send an enquiry

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References

  1. Patient experience survey results: Patient voice: we’re listening, Jan-May 2017. Access here.
  2. Care Quality Commission, Healthcare at Home (Bristol) Quality report, August 2016. Access here.