FAQS - For the latest Coronavirus (COVID-19) updates and frequently asked questions. Please click here.

Accessibility statement

Introduction

Healthcare at Home is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Feedback

We welcome your feedback on the accessibility of Healthcare at Home services. Please let us know if you encounter accessibility barriers whilst using any Healthcare at Home Services by contacting us:

  • 03331039499
  • ptcoms@hah.co.uk
  • Postal address: 107 Station Street, Burton on Trent, Staffordshire, DE14 1SZ, UK
  • We try to respond to feedback within 2 business days.

    Technical specification

    Accessibility of Healthcare at Home products relies on the following technologies to work with the particular combination of firmware and accessibility settings on your mobile device or tablet.

  • React-Native Javascript Library
  • TypeScript
  • iOS 10+
  • Android 7+ (Nougat)
  • Conformance standard

    The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. We strive for WCAG 2.1 Level AA conformance on the Sciensus Intouch App. In addition, we also exceed this in some cases and are working towards Level AAA success criteria. Because the site is constantly in development, some areas may not consistently reflect adherence to this standard. We are working towards it and will do whatever we can to adhere.

    Testing

    We follow strict guidelines in our testing approach. These include, but are not limited to functional testing, compatibility testing, security testing, penetration testing and performance testing. Our approach is industry leading, and a heavy focus is placed on user

    experience. We develop our App in an iterative way, with stringent checks made along the way ensuring only the best possible experience makes it to our app users. Sometimes a known issue is released with a version of the app. This will be small and affect very few users. These will be listed in the release notes of the version of the app in the iOS App Store and the Google Play Store.

    This statement was created on 23rd March 2021 using the W3C Accessibility Statement Generator Tool.

    To Get in Touch

    Give us a call on: 0333 103 9499

    (Monday to Friday 8am to 8pm)

    (Weekends & Bank Holidays 8am to 4:30pm – Urgent enquires only)

    Chat With Us:

    Monday to Friday 8am to 8pm

    Weekends & Bank Holidays 8am to 4:30pm

    To start a live chat, simply click on the chat icon which can be found at the bottom right hand side of each page.

    Email us at:

    For general enquiries, email hahenquiries@hah.co.uk

    Private Consultant Helpline

    01283 501359

    When the pharmacy is closed, if you urgently need medical help or advice, but it’s not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed at www.nhs.uk

    Send an enquiry

    Loading...