Hours:

Full-Time

Salary:

£Excellent OTE + Benefits

Locations:

Pontefract

Customer Service Advisor

Due to business growth we are currently recruiting for a number of positions within our busy customer service team in Featherstone. Essentially, we are looking for individuals to come and join us who can deliver a high quality, customer focused service regarding the delivery of our patients’ medications and associated supplies & services.

Known to the business as a Customer & Patient Services Therapy Coordinator you will work collaboratively to agreed regulations, protocols and targets, always ensuring the patient comes first. At the core of our values is our commitment to improve patient experience and outcomes and this role is no different.

Healthcare at home … a little about us….

Our vision is simple, we help our patients have their best day, every day.

 

Working alongside healthcare providers and pharmaceutical companies, we ensure first class clinical care in the home to our patients and provide greater insights and efficiencies to our customers.

Delivering through a patient centric approach, coupled with the introduction of user friendly technology, we provide clear visibility of the patient’s adherence and persistence, resulting in improved outcomes. All this contributes to supporting our customers to identify interventions which enables patients to rediscover ‘their normal’ and have their best day every day.

 

What does a Customer & Patient Services Therapy Coordinator do at healthcare at home?

  • Working in a fast paced environment you will be required to make outgoing calls to confirm order details and dates with our patients or referring units
  • A key part of the role will be dealing with queries or questions arising from both incoming calls and emails, in regards to the processing of patient orders. You will also act as a point of contact for queries from hospitals, consultants, nurses and where relevant specialist centres
  • You will need to liaise with our internal departments to ensure deliveries and orders are processed and completed efficiently and effectively
  • Accuracy is key within this role as you will need to ensure that all patient notes and activities are correctly recorded on our I.T. system, and in compliance with Data Protection requirements and other applicable regulations

Salary: £17,992

Hours: Mon - Fri 8.00am-4.30pm / 9.30am-6pm 

 

What skills, qualifications and qualities do I need to be successful?

We are looking for individuals who have excellent verbal and written communication skills, and that have a GCSE in both Maths and English at a grade C or above (or equivalent) or a Customer Service NVQ

You will need to be able to cope well under pressure and enjoy working in a fast paced environment, and be able to work co-operatively with colleagues and align your work effectively with others departments

Previous experience of working in a customer service role either phone based or face to face is essential

Why work at Healthcare at home … the benefits                      

This is a great chance to be part of a business that is really changing. Our ambitions and desire for change opens new prospects for those who work for us, not only to change our business but to grow and develop for themselves. We actively promote from within and support our employee with ongoing development, we want to inspire our people and make them feel valued and engaged. We are passionate about rewarding success and high performers; we do this in several ways including having strong remuneration structure. Do you want to be part of it?

We offer a robust and flexible reward package including: 

  • Hours: Rotating shifts between 8am-4.30pm/ 9.30am-6pm, Mon – Fri
  • Contributory Pension Scheme
  • Provide Private Healthcare Cover after two years’ service

  • Death in Service

  • Online Benefits Portal

Healthcare at Home are an equal opportunities employer

#LI-DD1

 

Should you have any questions in relation to roles or careers at Healthcare at Home, please contact us. Any one of the recruitment team will be happy to help.

Please contact us on phone:

01283 506 555

Please contact us by email:

recruitment@hah.co.uk

Press Enquiries

Journalists and media enquirers are asked to contact the Healthcare at Home team on 0333 207 9871 or media requests can also be sent via email to comms@hah.co.uk

For patients please visit our Get in Touch page for contact details.

Our Head Office:

107 Station Street, Burton upon Trent, Staffordshire, DE14 1SZ, UK

Our registered Pharmacies are:

Fifth Avenue, Centrum 100, BURTON-ON-TRENT, Staffordshire, DE14 2WS, UK. General Pharmaceutical Council Registration 1084907



Plot 7, Junction Close, Green Lane Industrial Park, Featherstone, PONTEFRACT, West Yorkshire, WF7 6TA, UK. General Pharmaceutical Council Registration 1092334

© 2019 Healthcare at Home Ltd. All Rights Reserved.
Registered in England and Wales No.02759609.
Reg office: 107 Station Street, Burton-on-Trent, Staffordshire, DE14 1SZ, UK