An opportunity has arisen for a Prescription Management representative to join the Pharmacy team at our Burton Head Office. You will contribute to the growth and success of Healthcare at Home by delivering excellent customer & patient focused services, ensuring prescriptions are received accurately and in a timely manner. You will work collaboratively with colleagues and clients to build effective relationships with and contribute to Department meeting agreed OGSM targets & goals.
Healthcare at Home … a little about us…
Our vision is simple, we help our patients have their best day, every day.
Working alongside healthcare providers and pharmaceutical companies, we ensure first class clinical care in the home to our patients and provide greater insights and efficiencies to our customers.
Delivering through a patient centric approach, coupled with the introduction of user friendly technology, we provide clear visibility of the patient’s adherence and persistence, resulting in improved outcomes. All this contributes to supporting our customers to identify interventions which enables patients to rediscover ‘their normal’ and have their best day every day.
What does a Prescription Management Administrator do at Healthcare at Home?
You will expedite patient access to treatment by requesting prescriptions, ensuring they are received and processed accurately and quickly.
You will handle queries with regards to dose or missing information, liaising with relevant centers, customers and other departments within HaH.
You will make a positive contribution to the resolution of documents under investigation, updating all relevant parties and ensuring the issue is resolved in a timely fashion.
You will build important relationships with external customers within allocated accounts, listening to customer queries and providing high levels of service to adjust processes to cater for their needs.
What skills, qualifications and qualities do I need to be successful?
You will be a strong team player and have an excellent ability to communicate and build relationships with colleagues, clients and customers. As a self-motivated individual, you will have a strong ability to prioritize and work in an organized, systematic manner.
You will be patient focused and passionate about delivering results and inspiring throughout the team. You have experience in a customer focused environment with an administrative background, and will thrive in a fast paced and high pressure environment.
Why work at Healthcare at home … the benefits
We are an inspiring business that has exciting times ahead and a clear vision to take us forward. We know people are fundamental to our success and we are focused on helping people to develop their careers. We have a strong culture of continual training and development from the moment you start through our induction to ongoing professional development throughout your careers.
We offer a robust and flexible reward packaging including
Salary of £18,441.50 per Annum
Hours: Rotating shifts between 8am and 6pm, Monday to Friday
Contributory Pension Scheme
Provide Private Healthcare Cover after two years’ service
Death in Service
Bike to Work Scheme
Online Benefits Portal
Company bonus scheme (where applicable)
Healthcare at home are an equal opportunities employer
Should you have any questions in relation to roles or careers at Healthcare at Home, please contact us. Any one of the recruitment team will be happy to help.