Due to business growth we are currently recruiting for a number of positions within our busy customer service team. Essentially, we are looking for individuals to come and join us who can deliver a high quality, customer focused service regarding the delivery of our patients’ medications and associated supplies & services.
Known to the business as a Customer & Patient Services Therapy Coordinator you will work collaboratively to agreed regulations, protocols and targets, always ensuring the patient comes first. At the core of our values is our commitment to improve patient experience and outcomes and this role is no different.
Healthcare at home … a little about us….
Our vision is simple, we help our patients have their best day, every day.
Working alongside healthcare providers and pharmaceutical companies, we ensure first class clinical care in the home to our patients and provide greater insights and efficiencies to our customers.
Delivering through a patient centric approach, coupled with the introduction of user friendly technology, we provide clear visibility of the patient’s adherence and persistence, resulting in improved outcomes. All this contributes to supporting our customers to identify interventions which enables patients to rediscover ‘their normal’ and have their best day every day.
What does a Customer & Patient Services Therapy Coordinator do at healthcare at home?
Working in a fast paced environment you will be required to make outgoing calls to confirm order details and dates with our patients or referring units
A key part of the role will be dealing with queries or questions arising from both incoming calls and emails, in regards to the processing of patient orders. You will also act as a point of contact for queries from hospitals, consultants, nurses and where relevant specialist centres
You will need to liaise with our internal departments to ensure deliveries and orders are processed and completed efficiently and effectively
Accuracy is key within this role as you will need to ensure that all patient notes and activities are correctly recorded on our I.T. system, and in compliance with Data Protection requirements and other applicable regulations
What skills, qualifications and qualities do I need to be successful?
We are looking for individuals who have excellent verbal and written communication skills, and that have a GCSE in both Maths and English at a grade C or above (or equivalent) or a Customer Service NVQ
You will need to be able to cope well under pressure and enjoy working in a fast paced environment, and be able to work co-operatively with colleagues and align your work effectively with others departments
Previous experience of working in a customer service role either phone based or face to face is essential
Why work at Healthcare at home … the benefits
This is a great chance to be part of a business that is really changing. Our ambitions and desire for change opens new prospects for those who work for us, not only to change our business but to grow and develop for themselves. We actively promote from within and support our employee with ongoing development, we want to inspire our people and make them feel valued and engaged. We are passionate about rewarding success and high performers; we do this in several ways including having strong remuneration structure. Do you want to be part of it?
The selection process:
We make every effort throughout the selection process to see the person behind the CV. To support this, the selection process for the Customer and Patient Services Therapy Coordinator role is by half day assessment centre. Our assessment centre will give you the applicant the perfect platform to demonstrate the kind of skills and behaviours that make you the ideal candidate to join our team. Candidates successful at application will be invited to phone interview by a member of the recruitment team, followed by progression to assessment centre for successful applicants.
We offer a robust and flexible reward packaging including
Salary of £18,441.80 per Annum
Hours: Rotating shifts between 8am and 8pm, Mon – Fri with occasional weekend (8 hour shifts)
Contributory Pension Scheme
Provide Private Healthcare Cover after two years’ service
Death in Service
Healthcare at Home are an equal opportunities employer
Should you have any questions in relation to roles or careers at Healthcare at Home, please contact us. Any one of the recruitment team will be happy to help.