14th May 2021
Healthcare at Home’s response to the Care Quality Commission’s report
The Care Quality Commission (CQC) has today (14th May 2021) published its report into a short-lived issue that affected Healthcare at Home’s new computer system last October.
“Healthcare at Home’s top priority has always been delivering the best possible care and service for patients. We deeply regret the difficulties some patients faced as a result of a short-lived problem with our new computer system last October. In collaboration with the NHS, the issue was swiftly dealt with and within a short time, patient service had returned to normal.
CQC’s rating of our business is not the service that I or any of our colleagues, from nurses to drivers recognise. We are disappointed by the CQC’s rating; however, we note that they recognise within the report that there has been a return to pre-incident performance levels. We remain as committed as ever to providing patients with a high-level quality of service and our new computer system is already delivering an even better service to patients. We look forward to a rapid reinspection to confirm our services are back to normal.”
Darryn Gibson, CEO – Healthcare at Home
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