Terms of use

These terms & conditions govern the use of this website.

They incorporate by reference our privacy policy, which sets out what personal and other information we collect about you and your usage of our website and how we will treat that information. You can access our privacy policy by clicking here.

By using our website, you accept these terms and conditions and our privacy policy in full.

(1) Information about us

We, Healthcare at Home Ltd, operate our website and control how all information obtained from it is used and processed.

We are a private limited company registered in England & Wales under registration number 02759609.

Our registered address is:

Healthcare at Home Ltd

107 Station Street,
Burton upon Trent,
Staffordshire,
DE14 1SZ, UK

You can contact us by email. Please click here to access our contacts page.

Our VAT number is 873342418.

(2) Licence to use our website

Unless otherwise stated, we and/or our licensors own the intellectual property rights in the website and all material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use or own internal business purposes, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) republish or redistribute material from this website (including republication on another website) except for content specifically and expressly made available for redistribution;

(b) sell, rent or sub-license material from the website;

(c) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose, save your own internal business purposes; or

(d) edit or otherwise modify any material on the website.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

You must not remove any indications of ownership from any copies, screenshots or downloads that came from our website under any circumstances. Where no such indications exist, our status (and that of any identified contributors and/or licensors) as the authors of material on our website must always be acknowledged.

(3) Links to and from other websites and use of other's brands

You may create links to the homepage of our website, but no other page, provided in doing so, you comply with all the other provisions of this paragraph. You must do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, or which implies that any of the content of our website is your own or licensed to you, or which otherwise amounts to framing. You must not establish a link from any website that is not owned by you.

We reserve the right to withdraw linking permission without notice.

Our website contains links to websites operated by other persons. These links are provided for your convenience only. Other sites are not under our control and we are not responsible for their contents. The existence of links from our website to other sites is not an endorsement by us of the other websites or the products, services or information they contain. Any queries about other sites should be directed to their operators. If you decide to access other websites using the links we provide, you do so entirely at your own risk. If you download or otherwise access information, documents or other files or media from such other websites, you do so subject to the terms and conditions imposed by the persons who own or operate those websites.

"Healthcare at Home" and our "H+" logo are trademarks of ours. Except where permitted by applicable law, these terms, or otherwise set out in our website, you may not use such trademarks under any circumstances without our prior written consent.

In addition, our website may include from time to time the names, logos, trademarks and/or other intellectual property of one or more third parties (for example, YouTube and its associated logo), which we use under licence in each case. Except as permitted by applicable law or these terms of use, you may not reproduce or use such names, logos, trademarks or other intellectual property for any purpose without the prior written permission of the relevant third party or parties.

(4) Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

(5) Restricted access

We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.

We may disable any user ID and password we provide to you at our sole discretion without notice.

(6) Limited warranties

The information contained in our site has been published in good faith and with the aim of ensuring its accuracy, but in certain cases it may be incomplete, out of date or incorrect as at the time you view them and should be treated as being indicative only. If we become aware of any material inaccuracies in the information in our site, we will use reasonable efforts to correct the same.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(7) Limitations of liability

Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

(a) we will not be liable for any consequential, indirect or special loss or damage;

(b) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;

(d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;

(e) our maximum liability in relation to any event or series of related events will be limited to £100.00.

(8) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

(9) Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(10) Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

(11) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

(12) Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(13) Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

(14) Entire agreement

These terms and conditions, together with our privacy policy, set out the entire agreement between you and us in relation to your use of our website. If you have entered into an agreement with us regarding your use of our website at an earlier date, that older agreement is replaced by this one, and no longer has any legal effect.

In entering into these terms and conditions and our privacy policy with us, you agree that you have not relied, and are not now relying on any statement that we may have made to you that is not set out in writing in these terms and conditions or in our privacy policy, including any representation or warranty.

(15) Law and jurisdiction

These terms are governed by English law. Except as otherwise set out in this paragraph, any disputes related to these terms shall only be resolved in the English courts. You are taken to waive any objection to such jurisdiction or venue. We may bring court proceedings for an injunction or any similar relief in the courts of any jurisdiction to restrain or prevent any breach of these terms by you.

These terms and conditions are based on a version provided courtesy of Website Contracts and Website Law

Privacy policy

This policy sets out the personal and other information we, Healthcare at Home Ltd, collect about you and your usage of our website, when you visit our website, and how we will treat that information, including that it may be processed in the United States.

If you do not wish us to use your personal and such other information in the manner set out in this policy, please do not use our website.

You may wish to consider following the steps set out in section 3 below (regarding how to block cookies).

This policy forms part of our Terms and Conditions, which can be accessed by clicking here.

(1) Information about us

We, Healthcare at Home Ltd, operate our website hah.co.uk, and control how all information obtained from it is used and processed.

We are a private limited company registered in England & Wales under registration number 02759609.

Our registered address is:

Healthcare at Home Ltd

107 Station Street,
Burton upon Trent,
Staffordshire,
DE14 1SZ, UK

Our data protection registration number is Z6896758.

If you have any questions about this privacy policy or our treatment of your personal or any other information, please write to us by post or email: DPO@HAH.co.uk. Telephone number is 01283 518826. Please click here to access our contacts page.

(2) What information do we collect?

We collect, store and use the following kinds of information relating to you and your use of our website:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views, what pages you view);

(b) information that you provide to us for the purpose of registering with our website and/or subscribing to our website services.

(3) How we collect such information

We collect information when you directly provide it to us, for example by completing a form set out on our website.

We also collect information by using cookies.

A cookie is a small amount of computer code that is sent by a web server – a computer hosting a website – to your internet browser (such as Microsoft Internet Explorer, Mozilla Firefox or Google Chrome), and stored by that browser. Your browser will then send information back to the web server each time the browser requests a page from the server. This enables the web server to identify and track the web browser, and in turn, your usage of the internet.

We may use “session” cookies and “persistent” cookies on our website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use a software program called Google Analytics to analyse the use you and other visitors make of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. All information we collect from our website will be passed to Google Inc and/or any of its subsidiaries from time to time for such purposes. Google will store this information and may use it in certain ways. These ways are set out in Google’s privacy policy which is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Microsoft Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

(4) Disclosures

We may disclose information about you to any company or other legal entity which forms part of our group, together with our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

We may disclose information we collect from our website to Google, as described above (see section 3). We may also disclose such information to the organisation which hosts our website, which is based in the United States. See section (6) below for more information on this issue.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and

(e) where you give us your consent to do so.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Our website is hosted in the United Kingdom. Information which you provide or which we otherwise obtain will be transferred to the United Kingdom in the course of you using our website and processed there only for the above purposes and in accordance with our instructions. By using our website, you agree to such transfer of your personal information.

(6) Security of your information

We will ensure that the information we collect from our website is protected by appropriate technical, security and organisational measures so as to ensure that such information is not accidentally or unlawfully accessed, lost, altered, destroyed or disclosed.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping any passwords or other user details confidential. We will not ask you to reveal any password you have been issued with.

(7) Indemnity

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. You can do this by contacting us at: DPO@HaH.co.uk. If you believe that the information we have about you is incorrect you are welcome to contact us, so we can update it and keep our data accurate.

This privacy policy is based on a version provided courtesy of Employment Law Contracts and Website Law.

Data Protection

(1) Data protection disclaimer

We will not sell or share your private information with third parties unless we are required by law to do so.

(2) What we collect

We collect, store and use the following kinds of information relating to you and your use of our website:

(3) How we collect such information

We may collect the following information via this form: name, email address, contact number, post code and relevant message. This information is collected to allow us to contact and help you with your initial enquiry.

(4) What we do with the imformation we collect

  • Your submission will be stored on our website Admin area, which is only accessible by authorised personnel, and a copy of it will be sent to a member of relevant department mailbox so it can be dealt with properly and in a timely manner.
  • We may use the information to improve our products and services.
  • After the initial contact is made, all your relevant information submitted via this form will be deleted unless you let us know, in writing, that you would like us to keep it for future project opportunities.

Talk to us about how we can help you.

Give us a call on: 0333 103 9499

(Monday to Friday 8am to 6pm)

Email us at:

For general enquiries, email hahenquiries@hah.co.uk

Send an enquiry



Press Office

Journalists and media enquirers are asked to contact the Healthcare at Home press office on: 020 7148 0337 or 07714 755 742 (out of hours only). Media requests can also be sent via email to: hahmedia@auroracomms.com.

For patients please visit our Get in Touch page for contact details.

Our registered Pharmacies are:

Fifth Avenue, Centrum 100, BURTON-ON-TRENT, Staffordshire, DE14 2WS, UK. General Pharmaceutical Council Registration 1084907

Plot 7, Junction Close, Green Lane Industrial Park, Featherstone, PONTEFRACT, West Yorkshire, WF7 6TA, UK. General Pharmaceutical Council Registration 1092334

© 2018 Healthcare at Home Ltd. All Rights Reserved.
Registered in England and Wales No.02759609.
Reg office: 107 Station Street, Burton-on-Trent, Staffordshire, DE14 1SZ, UK