Updated message 22/10/20: We would like to extend our sincere apologies to any patients that have been impacted by the operational issues experienced over the last two weeks. Whilst these issues initially affected the scheduling of deliveries for only a limited number of patients, these in turn, however, have impacted on our current service levels, call waiting times and live chat availability. We are pleased to confirm that the underlying operational issues have now been rectified but we are continuing to experience some variability in our service, very high call waiting times and live chat demand. We are very sorry for any concern or inconvenience that this may has caused our patients when trying to get through to us. To help reduce the volume of calls into the business, and to allow us to prioritise those patients in most need of support at this time, we would respectfully ask that you note the following: If you are a patient that is not expecting a delivery in the next 7 days, one of our team will be in touch as normal and there is no need to contact us. If you are a patient that is expecting a delivery within the next 7 days, we will be in touch with you directly if we need to adjust your delivery date.