Updated message 9/11/20: On the 4th and 5th October we completed a full system upgrade which has been designed to make our service more flexible and easier to use for all of our patients. During the course of this upgrade, we experienced some operational problems which created issues for a number of our patients - some patients experienced difficulties getting through to us and others experienced rescheduling of delivery problems. To any patient who has experienced an issue as a result, we would like to express our sincere apologies for any distress or inconvenience caused. We are pleased to confirm that all underlying operational issues have now been resolved and we are quickly working through any knock-on effects in our service, such as high call waiting times or rescheduling delays, by deploying additional resource. We are very sorry for any concern or inconvenience that this may have caused our patients when trying to get through to us. To help reduce the volume of calls into the business, and to allow us to prioritise those patients in most need of support at this time, we would respectfully ask that you note the following: If you are a patient that is not expecting a delivery in the next 7 days, one of our team will be in touch as normal and there is no need to contact us. If you are a patient that is expecting a delivery within the next 7 days, we will be in touch with you directly if we need to adjust your delivery date.