FAQs

For the latest Coronavirus (COVID-19) updates and frequently asked questions. Please click here.

Our Patient Customer Services team is currently experiencing high patient contact volumes, which is affecting our response times to both calls and emails. However, we now have live chat option available to patients, which can be found on the bottom right-hand side of any webpage and the team will be happy to help with any enquiry you may have.
We would like to thank you for your patience and apologise for any inconvenience this may cause.

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Treatment Tracker

If you have any questions about your scheduled healthcare professional visit, please give us a call on 0333 103 9499.

Healthcare at Home
account number

For deliveries, your Healthcare at Home account number can be found on most of the information that we send to you, such as letters and delivery notes.

Enter your Healthcare at Home account number below.

Get in touch

If you have any questions, please give us a call on 0333 103 9499 or find more ways to contact us here.

Deliveries

For deliveries, your Healthcare at Home account number can be found on most of the information that we send to you, such as letters and delivery notes.

If your deliveries are made by a Healthcare at Home driver, you can obtain your two hour delivery time slot either on the day that your delivery is due, or from 8pm onwards the night before. This service will not work if your delivery is made using Royal Mail or a courier.

Our drivers sometimes hit traffic delays but if we expect a long delay, we will try to call you, so please let us know if your contact details change. If you need assistance please call us on your usual customer care telephone number. As a security measure, your internet protocol (IP) address will be recorded as part of your search request.

To Get in Touch

Give us a call on: 0333 103 9499

(Monday to Friday 8am to 8pm)

(Weekends & Bank Holidays 8am to 4:30pm)

Chat With Us:

Monday to Friday 8am to 8pm

Weekends & Bank Holidays 8am to 4:30pm

Email us at:

For general enquiries, email hahenquiries@hah.co.uk

Private Consultant Helpline

01283 501359

When the pharmacy is closed, if you urgently need medical help or advice, but it’s not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed at www.nhs.uk

Send an enquiry

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