FAQs

For the latest Coronavirus (COVID-19) updates and frequently asked questions. Please click here.

Updated message 9/11/20: On the 4th and 5th October we completed a full system upgrade which has been designed to make our service more flexible and easier to use for all of our patients. During the course of this upgrade, we experienced some operational problems which created issues for a number of our patients - some patients experienced difficulties getting through to us and others experienced rescheduling of delivery problems. To any patient who has experienced an issue as a result, we would like to express our sincere apologies for any distress or inconvenience caused. We are pleased to confirm that all underlying operational issues have now been resolved and we are quickly working through any knock-on effects in our service, such as high call waiting times or rescheduling delays, by deploying additional resource. We are very sorry for any concern or inconvenience that this may have caused our patients when trying to get through to us. To help reduce the volume of calls into the business, and to allow us to prioritise those patients in most need of support at this time, we would respectfully ask that you note the following: If you are a patient that is not expecting a delivery in the next 7 days, one of our team will be in touch as normal and there is no need to contact us. If you are a patient that is expecting a delivery within the next 7 days, we will be in touch with you directly if we need to adjust your delivery date.

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Treatment Tracker

If you have any questions about your scheduled healthcare professional visit, please give us a call on 0333 103 9499.

Healthcare at Home
account number

For deliveries, your Healthcare at Home account number can be found on most of the information that we send to you, such as letters and delivery notes.

Enter your Healthcare at Home account number below.

Get in touch

If you have any questions, please give us a call on 0333 103 9499 or find more ways to contact us here.

Deliveries

For deliveries, your Healthcare at Home account number can be found on most of the information that we send to you, such as letters and delivery notes.

If your deliveries are made by a Healthcare at Home driver, you can obtain your two hour delivery time slot either on the day that your delivery is due, or from 8pm onwards the night before. This service will not work if your delivery is made using Royal Mail or a courier.

Our drivers sometimes hit traffic delays but if we expect a long delay, we will try to call you, so please let us know if your contact details change. If you need assistance please call us on your usual customer care telephone number. As a security measure, your internet protocol (IP) address will be recorded as part of your search request.

To Get in Touch

Give us a call on: 0333 103 9499

(Monday to Friday 8am to 8pm)

(Weekends & Bank Holidays 8am to 4:30pm)

Chat With Us:

Monday to Friday 8am to 8pm

Weekends & Bank Holidays 8am to 4:30pm

To start a live chat, simply click on the chat icon which can be found at the bottom right hand side of each page.

Email us at:

For general enquiries, email hahenquiries@hah.co.uk

Private Consultant Helpline

01283 501359

When the pharmacy is closed, if you urgently need medical help or advice, but it’s not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed at www.nhs.uk

Send an enquiry

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