FAQs

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Our Patient Customer Services team is currently experiencing high call volumes and at present, the hold time can be in excess of 20 minutes. This is also affecting our response times to emails.
All calls are very important to us and we endeavour to answer them as quickly possible so if you do need to speak to our team please hold and one of Patient Service Co-Ordinators will be with you as soon as they can.
We would like to thank you for your patience and apologise for any inconvenience this may cause.

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Treatment Tracker

If you have any questions about your scheduled healthcare professional visit, please give us a call on 0333 103 9499.

Healthcare at Home
account number

For deliveries, your Healthcare at Home account number can be found on most of the information that we send to you, such as letters and delivery notes.

Enter your Healthcare at Home account number below.

Get in touch

If you have any questions, please give us a call on 0333 103 9499 or find more ways to contact us here.

Deliveries

For deliveries, your Healthcare at Home account number can be found on most of the information that we send to you, such as letters and delivery notes.

If your deliveries are made by a Healthcare at Home driver, you can obtain your two hour delivery time slot either on the day that your delivery is due, or from 8pm onwards the night before. This service will not work if your delivery is made using Royal Mail or a courier.

Our drivers sometimes hit traffic delays but if we expect a long delay, we will try to call you, so please let us know if your contact details change. If you need assistance please call us on your usual customer care telephone number. As a security measure, your internet protocol (IP) address will be recorded as part of your search request.

To Get in Touch

Give us a call on: 0333 103 9499

(Monday to Friday 8am to 8pm)

(Weekends & Bank Holidays 8am to 4:30pm)

Email us at:

For general enquiries, email hahenquiries@hah.co.uk

Private Consultant Helpline

01283 501359

When the pharmacy is closed, if you urgently need medical help or advice, but it’s not a life-threatening situation, contact NHS 111, by calling 111. Information can also be accessed at www.nhs.uk

Send an enquiry

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